Store Policy

CUSTOMER CARE

Please note that Outer Banks Smocking Co. is not responsible for any lost or stolen packages once they are mailed by USPS or UPS. If you encounter any sizing issues or defects upon receiving your items, please contact us at outerbankssmocking@gmail.com within 5 business days. We will do our to assist you with any concerns you may have.

Please double check your quantities and sizes before completing your order. Outer Banks Smocking Co., customers can exchange items but no returns are accepted. The customer is responsible for all shipping costs for exchanges. Once the company receives the items for exchange, a store credit will be issued Please note that tags must be attached and the clothing be in its original packaging. Worn or washed clothing will not be accepted for exchange.

Outer Banks Smocking Co. will provide a shipping label only for defective and wrong size clothing.

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